1. Where do you ship from?

All Pureluum products are shipped directly from our manufacturer in India. This allows us to oversee quality closely and deliver straight from our hands to your home.

2. Do you ship internationally?

Yes, we ship to almost every country worldwide — always free of charge.

3. How long will my order take to arrive?

· India: 3–6 business days

· United States, Canada, UK, Europe, Australia & New Zealand: 7–14 business days

· Other destinations: 10–14 business days
Delivery times may vary slightly depending on local customs clearance and courier services.

4. How much does shipping cost?

Shipping is always free. The price you see at checkout is the final price you’ll pay — no hidden fees.

5. Will I have to pay customs duties or taxes?

No. All orders are shipped duty paid by us. You will not be charged anything above the retail price shown on our website.

6. Can I track my order?

Yes. Once your order ships, we’ll email you a tracking link so you can follow your packages's journey to your doorstep.

7. Do you accept returns or exchanges?

Because our products ship internationally and are made for babies, we unfortunately cannot accept returns or exchanges once an item has been delivered. However, if there’s an issue with your order, please reach out to us — your satisfaction matters to us.

8. Do you offer refunds?

Yes. If your item arrives damaged, defective, or not as described, please email us at care@pureluum.com within 7 days of delivery with photos of the issue. We’ll arrange a full refund promptly.

9. How can I contact you?

You can always reach us at care@pureluum.com or through our Contact Page. We’ll be happy to help.